Today, it is undisputed that Digital Transformation is essential for utilities. However, organizations often find the results of their Digital Transformation efforts disappointing .
Machine Learning models are already providing constant background verification and validation of incoming data. If there are errors or inconsistencies the utility is notified leading to more accurate results from its data.
Machine Learning offers utilities the tools to understand their customers better. Proprietary AI techniques have the potential to solve the complex issues utilities are tackling every day and automate daily tasks.
AI is increasingly aiding utilities in managing, optimizing and maintaining not only their infrastructure, but their customer support operation as well. AI is helping utility companies automate repetitive customer inquiries and other tasks, thereby allowing them to concentrate on building customer relationships and taking their customer service to the next level.